Join our high-impact team as an Account Manager for our Services verticals, where you’ll play a key role in building and nurturing long-term client relationships. Your focus will be on managing existing accounts, identifying growth opportunities, and ensuring customer satisfaction through proactive engagement. You'll work closely with a portfolio of clients, helping them maximize the value of our services across multiple verticals. Success in this role means being proactive, strategic, and client focused. You’ll work towards retention and growth targets, ensuring clients receive top-tier service while contributing to company revenue. Our culture is built on authenticity, professionalism, and integrity, and many of our team members stay for the long haul. If you're a relationship-driven professional who thrives on customer success and long-term partnerships, we’d love to have you on board! Are you in?

Location: London Waterloo, hybrid working applies with 3 days in the office.

About the role:

You’ll report to the Sales Manager, joining a fast-paced team with considerable impact on Gumtree commercials and customer experience. You’ll work alongside our Services Sales team, building relationships with existing accounts ensuring each client gets the very best advertising solutions to support their business goals. With 10 service categories to explore—including home services, removals, and cleaning—you’ll identify upsell and cross-sell opportunities, providing tailored solutions to meet client needs. You’ll use data to highlight value delivered to support retention and growth as well as establish structured calls to run through campaign performance. You’ll be the go-to expert for all things products and solutions to your account base building long term mutually beneficial relationships.

Gumtree is an equal opportunities employer, valuing diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants.

What’s in it for you?

• An exciting opportunity to join Gumtree as we embark upon a journey of growth and transformation.

• A business with purpose - we are on a mission to make buying and selling safer, simpler and more enjoyable.

• A culture of collaboration with passionate people building a business we can be proud of. Come and build a career with us!

• Amazing new offices in London Waterloo and a brilliant team around you.

• A comprehensive compensation package including base, commission, access to well-being programme and more!

What are we looking for?

• Previous experience in Account Management with high volume SME accounts with proven results in delivering to targets and KPIs.

• Experience in negotiating deals and upselling/cross selling solutions.

• Excellent communication. You build connections with ease, taking in pride in understanding and delivering to customer needs.

• You’ll be an analytical thinker, with the knack for story telling through data.

• You’ll be proactive, results-oriented and organised.

About us

Gumtree is the UK's leading online classifieds platform, connecting millions of buyers and sellers every month. Our mission is to make buying and selling easier, providing a safe and user-friendly marketplace for everything from cars and jobs to second-hand items and services.

We pride ourselves on fostering a culture of humility, continuous learning, and impactful work. At Gumtree, every team member plays a crucial role in shaping the future of online marketplaces. Join us and be a part of something big!