12 months fixed term contract

Salary: £25,000 + company benefits

Ready to launch your career in tech?

You’ve dipped your toes into the world of IT; maybe through an apprenticeship, college course, or a recent degree and now you’re ready to take off! You’re the one friends and family turn to when tech goes wrong, and you genuinely enjoy figuring things out. You ask questions, solve problems, and love learning something new every day.

If you're looking for a role that builds on the experience you’ve already gained and gives you the space to grow, this is your moment.

We’re looking for a Trainee  IT Support Engineer to join our global team. You’ll bring your curiosity, your problem-solving mindset, and your eagerness to learn and we’ll provide the support, mentorship, and opportunities to help you thrive.

Location: London Waterloo. Hybrid working applies with 3 days in the office, 2 at home. 

About the role:

Imagine stepping into a role where your curiosity is your superpower. From day one, you’ll be the friendly face behind first-line IT support, helping colleagues solve everyday tech challenges from password resets to account unlocks and more. You’ll help our IT Team by updating asset management and stock management systems and work closely with HR on Joiner, Movers, and Leavers processes. You’ll quickly become the person our teams rely on, and you’ll love the satisfaction of making someone’s day easier.

You’ll be part of a global team, working closely with our colleagues in China. It’s fast-paced, yes but you’ll thrive in the rhythm, learning how to manage a high volume of tickets while staying calm, focused, and kind. You'll learn when to fix directly, and when to escalate, building your skills and confidence along the way. 

You'll work under the wing and guidance of our superstar Service Desk Analyst. Together, you’ll dive into more complex projects that stretch your thinking—like understanding system dependencies, refining internal directory structures, and improving how we work behind the scenes.

And there’s more. You’ll also have the chance to shadow our InfoSec specialist, gaining exposure to cybersecurity and learning how we protect our people and data. It’s a rare opportunity to explore different paths and discover what excites you most. This isn’t just a job, it’s a launchpad. You’ll be supported, mentored, and encouraged every step of the way. Whether you’re fresh out of college, finishing an apprenticeship, or simply ready to take your first step into tech, we’re here to help you grow.

Gumtree is an equal opportunities employer, valuing diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants.

What’s in it for you?

• Big things are happening at Gumtree; we’re growing, evolving, and we want you to be part of it.

• Real-world experience in a fast-paced IT environment.

• Mentorship from experienced engineers and specialists.

• Opportunities to grow and to gain exposure into other areas of IT from InfoSec to infrastructure.

• A supportive team that celebrates learning and development, and will champion .

• A 12-month fixed term contract with possibility for extension at the end.

What are we looking for?

• A genuine interest in IT and technology supported by a relevant degree, A-level or apprenticeship. 
• Strong problem-solving skills and a curious mindset.
• A team player who’s not afraid to ask questions.
• Great communication skills—you’ll be helping people, after all!

About us

Gumtree is one of the UK’s most popular online classifieds platforms, connecting millions of people every month to buy, sell, and trade. Our vision is to be the go-to marketplace for the Home, making every transaction effortless and secure.

We’re embarking on an exciting transformation to revolutionise this much-loved platform into a cutting-edge, modern marketplace where buying, and selling is safer, simpler and more enjoyable for everyone. This is your opportunity to join a dynamic team at the forefront of reshaping a household name for the digital age. Together, we’re redefining how communities connect and trade, building a platform that’s ready for the future.

At Gumtree, we don’t just offer jobs; we offer journeys. We empower our employees to make a personal impact in a trusting, and authentic culture. Experience a passionate team, where high performance and growth are fuelled by the power of teamwork and genuine connections.

Join us and play a key role in shaping the future of Gumtree.


Please note: We are expecting high volume of interest and expect to close the advert quickly.